Privacy Policy

GhostSquad AI · ABN 85 617 397 456 · Queensland, Australia
Contact: jamie@ghostsquad.ai
Last updated: 14 July 2026

1. Introduction

GhostSquad AI ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit ghostsquad.ai or engage our services.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or services, you consent to the practices described in this policy.

2. What information we collect

Information you give us directly

When you use our contact form, book a call, or engage us as a client, we may collect:

• Your name
• Your email address
• Your phone number
• Your business name and details
• Any information you include in messages to us
• Project information and materials you provide to us as a client

Information collected automatically

When you visit our website, we automatically collect certain technical information, including:

• Your IP address and approximate location
• Browser type and device information
• Pages viewed, time spent on the site, and how you interact with the site
• The website or source that referred you to us

Voice and conversation data

Our website may offer an AI voice assistant ("Maya"). If you choose to speak with Maya:

• Your voice input is captured and processed to enable the conversation
• Conversations may be recorded, transcribed, and stored
• This data is processed by our third-party voice AI provider

You will be asked to consent before any voice conversation begins. If you do not consent, do not use the voice assistant.

3. How we use your information

We use your personal information to:

• Respond to your enquiries and communicate with you
• Schedule and conduct calls and meetings
• Provide, deliver, and support our services
• Send you information relevant to a project or engagement
• Improve our website, services, and marketing
• Measure the performance of our advertising
• Meet our legal and record-keeping obligations

4. Third-party services we use

We use trusted third-party services to operate our business. These providers may collect, process, or store your information on our behalf:

Each of these providers has its own privacy policy governing how they handle data. Some of these providers are located overseas, which means your information may be stored or processed outside Australia.

5. Cookies and tracking

Our website uses cookies and similar technologies, including:

• Analytics cookies (Google Analytics) to understand how visitors use our site
• Advertising cookies (Meta Pixel) to measure the effectiveness of our advertising and to show relevant ads on Facebook and Instagram

You can control or disable cookies through your browser settings. Disabling cookies may affect how the website functions.

6. Advertising

We advertise on platforms including Meta (Facebook and Instagram) and may use Google Ads. We use tracking tools such as the Meta Pixel to:

• Measure the results of our advertising
• Understand which ads lead to enquiries
• Show relevant ads to people who have visited our website

You can manage your ad preferences directly with Meta and Google through their own settings.

7. Disclosure of your information

We do not sell your personal information.

We may disclose your information to:

• The third-party service providers listed above, in order to operate our business
• Contractors who assist us in delivering client work, under confidentiality obligations
• Professional advisors (such as accountants or lawyers) where necessary
• Law enforcement or regulators where required by law

8. Storage and security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, and disclosure. This includes using reputable service providers, secure connections (HTTPS), and limiting access to information.

However, no method of transmission or storage is completely secure. We cannot guarantee absolute security.

We retain personal information only for as long as necessary for the purposes described in this policy, or as required by law.

9. Overseas disclosure

Some of our service providers are located outside Australia (including in the United States). By using our website and services, you acknowledge that your information may be transferred to, stored, and processed overseas.

10. Accessing, correcting, and deleting your information

You have the right to:

• Request access to the personal information we hold about you
• Request correction of information that is inaccurate or out of date
• Request that we delete your personal information, where we are not required to keep it

To make a request, email jamie@ghostsquad.ai. We will respond within a reasonable timeframe.

11. Complaints

If you believe we have breached your privacy, please contact us at jamie@ghostsquad.ai and we will work with you to resolve the issue.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Children

Our website and services are not directed at children under 16. We do not knowingly collect personal information from children.

13. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on our website, with the date it was last updated shown at the top.

14. Contact us

GhostSquad AI
ABN: 85 617 397 456
Queensland, Australia
Email: jamie@ghostsquad.ai