Terms & Conditions
1. About these terms
These Terms & Conditions govern your use of the GhostSquad AI website (ghostsquad.ai) and any services we provide to you.
By using our website or engaging our services, you agree to these terms. If you do not agree, please do not use our website or services.
Where we provide you with a separate written proposal, quote, or agreement, that document will apply alongside these terms. If there is any inconsistency, the specific proposal or agreement takes precedence.
2. Our services
GhostSquad AI provides:
- Website design and development
- AI receptionist and AI voice assistant setup ("Maya")
- Automation and workflow integration
- Advertising management (including Google Ads and Meta Ads)
- Social media management
- Ongoing care, maintenance, and content plans
The specific services we provide to you will be set out in your proposal or agreement.
3. Quotes and proposals
Quotes and proposals are valid for 30 days from the date issued, unless stated otherwise.
Prices are quoted in Australian Dollars (AUD) for clients based in Australia, and in United States Dollars (USD) for clients based in the United States or other countries. The applicable currency will be stated in your quote or proposal.
A quote is based on the scope described in it. If the scope changes, or if you request work outside that scope, we will discuss it with you and may issue a revised quote.
4. Payment
Unless your proposal states otherwise:
- A 50% deposit is payable before work begins
- The remaining 50% is payable on completion, prior to launch or handover
- Ongoing services (such as care plans, ads management, or social media management) are billed monthly in advance
Payments are processed via Stripe or by direct transfer.
We reserve the right to pause work or withhold delivery where payment is overdue.
Deposits are non-refundable once work has commenced, as they secure your project slot and cover initial work performed.
5. Your responsibilities
To deliver your project, we rely on you to provide what we need in a timely manner. This may include:
- Content, copy, images, and branding materials
- Access to accounts, domains, and hosting where required
- Feedback and approvals at agreed stages
- Accurate information about your business
Timelines depend on your input. Delays in providing content, feedback, or approvals will extend the project timeline. We are not responsible for delays caused by information or materials we are waiting on.
You confirm that any content you provide to us (including images, text, logos, and other materials) is either owned by you or that you have permission to use it. You indemnify us against any claim arising from content you supply.
6. Revisions and changes
Your proposal will specify what revisions are included.
Reasonable revisions within the agreed scope are included. Substantial changes to direction, additional pages, or new features requested after work has begun are considered out of scope and may be quoted separately.
7. Timelines
We provide estimated timelines in good faith. Timelines commence once we have received your deposit and the content and materials required to begin.
We are not liable for delays caused by factors outside our control, including third-party providers, hosting platforms, or delays in receiving materials from you.
8. Ownership and intellectual property
On full payment of all amounts owing:
- You own the final website design and content we deliver to you
- You own the content and materials you supplied to us
We retain:
- Ownership of any underlying tools, frameworks, code libraries, templates, and processes we use across projects
- The right to display the work in our portfolio and marketing, unless we agree otherwise in writing
Third-party components (such as fonts, plugins, or licensed assets) remain subject to their own licences.
9. Third-party services
Our services often rely on third-party platforms, including hosting providers, AI voice providers, payment processors, advertising platforms, and scheduling tools.
We are not responsible for the availability, performance, pricing changes, or actions of third-party services. Where a third-party service causes an outage or issue, we will make reasonable efforts to assist, but we are not liable for it.
Where a third-party service requires an account or subscription in your name, you are responsible for those accounts and any associated fees.
10. AI services and Maya
Where we provide AI services, including our AI receptionist "Maya":
- AI systems can make mistakes, misunderstand input, or produce inaccurate responses
- We configure and tune AI systems to perform as reliably as reasonably possible, but we do not guarantee that an AI assistant will be error-free or handle every situation correctly
- You are responsible for reviewing how the AI represents your business and for informing us of any issues
- AI voice conversations may be recorded and transcribed. Where an AI assistant is deployed for your business, you are responsible for ensuring appropriate notice and consent is given to your own customers
11. Advertising services
Where we manage advertising on your behalf:
- Ad spend is your cost and is separate from our management fee. Ad spend is paid by you directly to the advertising platform
- We do not guarantee any specific result, including a number of leads, sales, conversions, or return on ad spend
- Advertising performance depends on many factors outside our control, including market conditions, competition, and platform changes
12. Ongoing plans and cancellation
Care plans, ads management, and social media management are ongoing monthly services.
Unless your agreement states otherwise:
- Ongoing plans are billed monthly in advance
- Either party may cancel with 30 days' written notice
- Fees already paid for the current period are not refundable
- Any minimum term stated in your proposal applies
On cancellation, we will provide reasonable assistance to hand over relevant materials and access.
13. Website hosting and maintenance
Where we host or maintain your website:
- We will take reasonable steps to keep the site available and secure
- We do not guarantee uninterrupted availability
- We are not responsible for outages caused by hosting providers or third-party platforms
If you cancel a maintenance or care plan, ongoing hosting, updates, and support cease at the end of the paid period.
14. Limitation of liability
To the maximum extent permitted by law:
- Our total liability to you for any claim arising out of our services is limited to the amount you have paid us for those services
- We are not liable for indirect, incidental, or consequential loss, including loss of profits, revenue, data, or business opportunity
Nothing in these terms excludes, restricts, or modifies any rights you have under the Australian Consumer Law that cannot be excluded.
15. Confidentiality
We treat information you share with us about your business as confidential and will not disclose it to third parties, except to contractors assisting with your project (who are bound by confidentiality) or where required by law.
16. Termination
Either party may terminate a project by written notice if the other party materially breaches these terms and does not remedy the breach within 14 days.
If a project is terminated, you are responsible for payment for all work performed up to the date of termination.
17. Privacy
Our handling of personal information is described in our Privacy Policy.
18. Governing law
These terms are governed by the laws of Queensland, Australia. Any dispute will be dealt with in the courts of Queensland.
19. Changes to these terms
We may update these terms from time to time. The current version will always be available on our website, with the date it was last updated shown at the top.
20. Contact us
GhostSquad AI
ABN: 85 617 397 456
Queensland, Australia
Email: jamie@ghostsquad.ai